Intranet ROI White Papers

New Thinking: Intranet Return on Investment Case Studies
An intranet can deliver return on investment (ROI) by either reducing the cost, or expanding the ability, to communicate. By shifting manual processes to the intranet, the cost of accessing and processing information is reduced. The intranet speedily delivers information to large numbers of people. This gives the organization a greater capacity to change. Optimizing Intranet ROI
Intranets can serve large international organizations and small-to-medium enterprises. The functionalities within an intranet can include information delivery, training, employee self-service and human resources. A recent Forrester study that 67% of Fortune 1000 companies have an intranet of some form. Measuring the ROIs of Intranets: Mission Possible?
There is a lot of hype surrounding ROI (return on investment). Everyone and their ASP are trumpeting the benefits of intranet applications and portals. Truth be told, measuring the ROI of an intranet appears to be more art than science. Few organizations are actually measuring an intranet's benefit in terms of dollars and cents (or pounds and pence). Measuring Intranet Return On Investment
The surge in interest and media coverage of intranets recalls the early and heady days of the World Wide Web's burst on the corporate mindscape. Intranet is the new corporate hero, dazzling the covers of business magazines and leading the panel discussions at business conferences. It seems that about the only thing intranets can't do is make coffee.
Review the existing return on investment studies or question company executives on their claims of multimillion dollar savings, and one finds that calculating intranet ROI is more art than science and more guesstimate than calculation. Like the sweeping claims made for corporate Web sites a few years ago, many of the projections of ROI measured in thousands of percent may fade as organizations begin to experience the cost of ramping up, maintaining and administering intranets across thousands of users. Not to mention incorporating the inevitable upgrades and conducting enterprise-wide training. IDC Intranet ROI Study Snapshot
IDC Intranet ROI Study. Meta Case Study Snapshot
Meta Group Intranet ROI Study. Intranet ROI Leap of Faith
Many companies have implemented some form of an internal IP network, known as an intranet. And many IT executives say developing the applications to deploy on these intranets is relatively easy. But measuring their financial benefits is another story.
Just ask Robert Musacchio, CIO with the American Medical Association in Chicago. Musacchio says he's deployed 50 to 60 intranet apps for the AMA's 1,400 employees. These include internal Web services such as telephone directories, policy and procedure sites, and self-service benefits sites. He's never conducted a cost/benefit analysis for most of them. Sun Microsoystems Study
Sun Microsystems Intranet ROI Study. Rethinking ROI
Evaluating the potential return on an IT investment can be fairly straightforward--at least in theory. If a CIO shows that a new system will cut costs and pay for itself after a couple of years, or that it will significantly improve efficiency at a reasonable price, business executives usually give the green light. This is especially true of tactical projects, such as applications that cut order-processing costs. But in other cases, IT initiatives have become so important that companies are either not evaluating ROI or they're looking to develop new ways to measure ROI to take into account a project's strategic value.